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The idea behind Quest

Quest is the platform that brings together CXOs, senior marketers and customer service professionals who handle customer experience on ground, across different sectors.

As we connected these professionals across the spectrum, we felt that these interactions have sprung up new ideas which will go towards improving customer experiences in India.


30+
Panelists / Speakers

Distinguished thought leaders in the industry

300+
Delegates

Future leaders of marketing and customer service

100+
Companies

Mingle with executives from different sectors

award star

CX Awardees 2016


Best Overall Customer Experience
Consumer Durables
Best Overall Customer Experience
Aviation
Best Overall Customer Experience
E-Commerce
Best Overall Customer Experience
Telecom
Best Overall Customer Experience
Food & Beverages
Best Overall Customer Experience
Public Sector Enterprises
Best Use of Omni-Channel
Customer Experience
Best Use of Social Media
Oyo
Best CX Innovator of the year
Alok Kumar



Quest Attendees



Manish Dureja
Managing Director, JetPrivilege
Alok Kumar
Chief Service Delivery Officer, Aircel
Arvind R Vohra
Country CEO and Managing Director, Gionee India
Prabhjeet Singh
Head - Strategy & Planning, Uber
Arvinder Gujral
Director Business Development - APAC at Twitter
Laxmi Bhan Rajan
Country Head - Customer Experience & Operations, Vodafone India Ltd
Gaurav Mehta
Chief Marketing Officer, OLX South Asia
Ankur Warikoo
CEO, Nearbuy
Dharmarajan K
Director, Customer Experience, Tata Unistore
Ankit Tandon
VP Operations, OYO Rooms
Khushwant Sharma
Head Digital - LG Electronics India
Keshhav Tiwary
National Head – Customer Service Delivery, MTS
Solomon Wheeler
Vice President- Head Marketing & Communication, Lava
Sajith Karunan
Head Guest Services, Jubilant FoodWorks Ltd
Arvind Gulati
Vice President-Customer Service, Micromax
Chandan Chhabra
Director - Customer Experience, OLX
Atul Jain
COO, LeEco Technology India
Dr. Karthik Anantharaman
Chief Marketing Officer (VP-Marketing, Global Markets), BPL Medical Technologies
Dinesh Chhabra
CEO, Usha International
Gaurav Kachru
CEO, Internet & TV Commerce, India Today
Gaurav Malik
Director, Marketing and Product Engineering, Daikin
Shailendra Singh
Managing Director, Sequoia Capital
H V Gomes
Director- Customer Satisfaction, Samsung
Harminder Sahni
Founder & MD, Wazir Advisors
Sachin Kapur
Cofounder and CMO, Nearbuy
Vinod Sivarama Krishnan
Chief Information Officer, Usha International
Satyajit Sarker
General Manager - IT, DTDC
Geeta Eral
Head, Customer Delight, Makemytrip
Vinath Hegde
Head, CRM, Eureka Forbes
Bansi Kotecha
Head - Community Operations, Uber India
Deepak Tuli
Leadership Team, MakeMyTrip
Archan Banerjee
Head, Digital Marketing, Dabur
Ravi Bhaskaran
Head, Business Development - South Asia, Twitter
Deepak Rai
Leading CX/CRM Professional, USA, Canada, Europe, UAE, Singapore and India
Nishant Bhasin
Vice President & Chief Service Officer - DTH & Media, Bharti Airtel Ltd
Prateek Parashar
National Head: Customer On-boarding & Complaint Management,Aircel
Manoj Shrivastava
Executive Director - IT and National IT Head, MTS
Ranjan Biswal
Head Activation & CCDC, MTS
Anish Kapoor
VP & Head Sales - Mobile Biz, Letv
Jeetender S. Bhalla
Vice President - Customer Service, Dish TV
Tejas Kulkarni
Chief Manager - Digital Marketing, Max Life Insurance Company Limited
Adarsh Gupta
Managing Partner, Liberty Footwear Company
Anmol Gupta
Director, Liberty Footwear Company
Himani Bahuguna
Head, Brand Marketing, Limeroad
Sandeep Yadav
Chief Marketing and Brand Officer, MTS
Rajesh Kalia
Associate Director -IT & Head, MTS
Lloyyd D'souza
COO, GoBazaar and Executive Director, Jaina Marketing & Associates
Himanshu Dutt
Associate Vice President Marketing & Strategy, Bajaj Capital Ltd
Dhiraj Ahuja
Head PMO - Strategic Initiatives & VP - Customer CARE and Business Excellence, Apollo Munich
Meera Krishnan
Director- Marcomm India, LeEco
Apoorv Gautam
Vice President, PayTM
Vikas Aggarwal
National Head - Supplier Onboarding and Acquisition, IndiaMART InterMESH Limited
Sudhir garg
Head Marketing Operations- MCoE, Global Enterprise Business, Tata Communications
Purkayastha Rajarshi
Head, Marketing Insights, Tata Communications
Ankur Agrawal
SVP and Head- Customer Experience, MakeMyTrip
Anup Seth
Head - Direct Marketing and Online Business, Reliance Life Insurance
Shikher Gupta
Head of Brand and Digital Marketing, Videocon
Poornima Rai
Head, Online and Digital Marketing, Aircel
Diksha Pande
Head Customer Experience and People Excellence, Chai Point
Anuj Mittal
Head Customer care, PayU
Nitin Garg
Marketing Director, InFocus
Sonam Gupta
Head-Digital Marketing, InFocus
Nikita Das
Director PR & Marketing, Taj Hotels Resorts and Palaces
Ajita Srivastava
Strategic Role in CS Escalations & Regulatory Compliance, Aircel
Dhananjay Saliankar
Regional Director, Sales & Marketing, Starwood Sales Organisation, South Asia
Jaideep Khanna
Director of Regional Sales, SWA, InterContinental Hotels Group (IHG)
Shray Gulati
Chief Transformation Officer, Foodpanda
Anureet Kochhar
Head- Customer Experience, CLM & ORM, Askme Bazaar
Abhinav Rahul
Corporate Vice President - Corporate Communications , Max Life Insurance
Anika Agarwal
Vice President and Head Marketing, digital & direct sales, Max Bupa Health Insurance
Amit Sharma
Corporate Vice President - Marketing, Head - Digital & Ecommerce, Max Life Insurance Company Limited
Sai Narayan
Vice President - Brand, PR and Social Media, Policybazaar.com and Paisabazaar.com
Madhur Chaturvedi
AVP - Strategy & Customer Experience, ShopClues
Sachin Das
Vice President (National Head CS Mobility Operations), Aircel
Gourav Sain
AVP, SRS Limited
Nikhil Narang
VP - Sales & Operations, Mobikwik
Nitesh Chetri
Vice President - Customer Experience, Lenskart
Aman Dhall
Associate Vice-President -- PR & Communications, Policy Bazaar
Rajnish Vedi
Head - Service Delivery, MakeMyTrip
Ankush Julka
Head, Self Care & CRM Automation Division Customer Service Delivery, MTS
Bhavesh Chauhan
Head - COE and Talent Development, Jabong
Pankhuri Sakhuja
Associate Director-Operations, Jabong
Anjali Singh
Head- Customer delight, Goibibo
Anshuman Chakravarty
Head- Brand & Corporate Communications, Orient Electric
Pankaj saini
Head of Marketing, Numero Uno Jeanswear
Karan Sharma
Head - Marketing, Matrix Cellular
Vaibhav Chaturvedi
Asst. General Manager- Call Center and Digital Service Ops, Aircel
Atul Vijay
AVP, Myntra
Megha Navarange
Head of Customer Service & Strategy, Pepperfry
Raghav Verma
Co-Founder, Chaayos
Rahul Narang
Co-Founder, Lybrate
Manish Shrivastava
Chief Revenue Officer, Yepme
Bakul Sayal
Head, Customer Care Technology & Voice VAS Division IT, MTS
Nishant Saluja
V.P. Consumer Experience
Virender Sharma
National Head-QRC, UAT & Chief Nodal Officers (Customer Grievances), Aircel
Parth Pratim
National Head – CRM Department, MTS
Kartik Sachdev
Marketing head ( Solar ), Su-kam
Sukesh Shetty
GM, Business Intelligence, Cleartrip
Priyanka Joshi
Head of Online Marketing and Revenue, Lenskart
Madhu Sharma
Deputy General Manager-Customer Services, Aircel
Saurabh Burman
DGM - Head Digital Care, DEN Networks Limited
Ketan Chopra
 Lead Digital Marketing, Intex
Ankit Tyagi
Lead Software Engineer, Snapdeal
Chetna Sundaram
Head, Digital Marketing, Intex Mobiles
Ankit Kasliwal
Brand Manager, Hero Motocorp
Abhishek Mohla
Project lead - Omni channel, Puma Group
Anant Kiran
Functional Head- Customer Care, Mumbai International Airport Pvt. Ltd.
Sanchita Johri
Lead Online Marketing (Asst.General Manager), Reliance Digital
Komal Chainani
DGM - Contact Center and Operations, Bigtree Entertainment Pvt.Ltd.
Surabhi Sharma
Sr. Marketing Manager, DishTV
Adityaraj Jaju
Lead - Digital Marketing, Spice Mobility Ltd
Nakul Mittal
Sr Manager -Strategy & Growth, Orient Electric ( CK Birla Group )
Shuvo Banerjee
Sr. Manager, Operations, Oyo Rooms
Jayant Bahel
Senior Manager Digital Engagement, Apollo Munich
Rakesh Yadav
Senior Manager Customer Service, Snapdeal
Aditi Sinha
Sr. Manager, Brand Strategy, OYO Rooms
Amritaa Dhindsa
Sr. Manager Customer Experience, Yatra Online Pvt Ltd
Meenu Singh
Senior Manager (Marketing & Business Intelligence), SRS
Kaushik Bose
Senior Manager Customer Service, Yepme
Shikhar Sahay
Senior Manager -Digital Marketing, Max Life Insurance Company Limited
Raghu Kolath
Senior Manager - Customer Connect, FabFurnish.com
Ajita Saxena
Senior Marketing Manager, Bausch & Lomb
Rahul Vasudevan
Digital Marketing Manager , HomeShop18
Jasleen Kohli
Digital Marketing Manager, Dabur
Arjun Padiyar
Digital Marketing- Manager, Club Mahindra
Chitranjan Thakur
Manager – Mobile Application & Customer Care Technology, MTS
Nitin Agarwal
Manager - Brand Planning / Consumer Insights, Dish TV
Mayank Simpson
Marketing Manager, PAYBACK
Amanpreet Kaur
Social Media Manager, Gaana.com, Times Internet
Randeep Kaur
Manager. CS, Koovs
Shalini Nandwani
Manager Customer Excellence, Clues Network P Ltd
Parul Singh
Deputy Manager (Brand), DishTV
Saurabh Bangur
Assistant Manager -Online Commerce & Digital Marketing, American Express
Priya Mansukhani
Deputy Manager-Customer Self Help Channels & Service Innovation, Aircel
Shiwani Sood
Asst. Manager-Brand & Corporate Communications, Orient Electric
Rahul Chopra
eMarketing & eCommerce, Vistara - TATA SIA Airlines Limited
Manjul Kapoor
Associate Product Manager, Nearbuy
Upasna Ghai
Social and Digital Marketer, PAYBACK, American Express
Robin Thomas
Brand Consultant, Nearbuy
Aashima Praveen
Marketing Associate, Nearbuy
Alka Gupta
Marketing Team, Nearbuy
Shitij Rawat
Senior Executive, Brand, Dish TV
Alika Koshy
Senior Executive, NIIT
Kartik Sinha
Senior Marketing Executive, Videocon
Tanya Sachdev
PR, Videocon
Nitish Singla
Product Manager- Technology & Operations | CRM, Lenskart
Kapil Gera
Marketing, Nearbuy

See more...

Participating Brands



  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • twitter
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • Leeco
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • Gionee
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • aircel
  • intex
  • infocus
  • gaana
  • bms
  • Taj
  • leela
  • Meridian
  • Intercontinental
  • radisson
  • chaayos
  • chaipoint

Partners



  • twitter
  • ola

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